Accessibility Statement

Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Sandman Signature London Gatwick Hotel. 

Guests can contact Sandman Signature London Gatwick Hotel via:

• Telephone | 0129 356 1186. 
• Email | res_gatwick@sandmanhotels.co.uk 
• Post | Sandman Signature London Gatwick Hotel, 18-23 Tinsley Lane South, Crawley, RH10 8XH.
• What3word | ///crowds.apron.singer.

Good bus and train links serve the local town of Crawley.

The hotel is able to arrange collection from the main line rail and bus stations and accessible taxis are widely available.

• Accessible parking and a drop-off area are available, assistance with luggage is also available.
• Car park spaces are located close to the front entrance.
• Car Park surface is paved and suitable for wheelchairs.
• Route from accessible parking has no steps and is lit.

• The main hotel entrance has no steps.
• The entrance is lit at all times.
• Entry alert/bell is available.
• Entrance to reception has no steps. 
• Main foyer area and reception floor is wooden and and suitable for wheelchair.
• Seating is available in the foyer area.
• Wheelchair knee desk is available at reception.
• Accessible WC available near the entrance.

• 4 accessible bedrooms available at Sandman Signature London Gatwick Hotel.
•  Bedroom furniture can be re-arranged on request. 
• Bedroom with non-allergenic bedding is available on request.
• All bedrooms are ensuite.
• 2 accessible rooms have walk in shower and other 2 have bath.
• Laundry service is available.
• More lighting options are available in bedrooms on request (extra lamps available).
• All bedrooms have remote controlled TVs.
• Subtitles are available on the TVs.
• Internet access is available in bedrooms.
• All bedrooms have a telephone.
• Tea and coffee making facilities in all bedrooms.
• Mini-fridges are available in bedrooms.
• Shower seat is available on request.
• DeafGard alarm is available on request.

• Public toilet with baby change facilities.
• Bar, lounge and conference rooms are accessible by wheelchair.
• Entrance to one or more bedrooms with no steps accessible by lift.
• Corridors are lit at all times.
• Staircase to all floors.
• Lift to all floors.

• All restaurants can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion.
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants.
• Large print menus available.

Restaurant 

• Accessible by wheelchair.
• No steps.

Patio Area

• Has one step to access it – assistance can be provided to access.
• Tiled surface.

• Staff are on hand to assist 24 hours a day.
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation is needed).
• Assistance dogs are accepted with prior notice.
• In accordance with legislation, smoking is not permitted in the hotel.
• Mobile phone signal with most providers is good in the area.
• The fire alarm system is bells, sirens and flashing lights. Assistance is given with evacuation if necessary.
• The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation, please notify us on arrival.